AdminOLT Support

AdminOLT

AdminOLT support is completely free on system-related issues during support hours.

Support Hours

Monday to Friday: 9am to 6pm
Saturdays: 9am to 2pm

UTC-5 time zone

Integration Requirements

1License payment (Includes initial OLT configuration, system integration)

2Access to the router (Mikrotik via Winbox)

3Knowledge of the OLT status

4Access to your AdminOLT account

5Have an ONU for testing

6Remote access (Anydesk)

7Approx. duration 30 to 40 minutes

What Does the Introduction Cover?

1Connecting your OLT to the platform

2Importing ONUs

3Activating an ONU (test)

4Tour of the platform

5Synchronize WispHub with AdminOLT (if you have such a platform)

What Does the Support Include?

1Introduction to the system

2System inquiries (my OLT lost connection with the system, my ONU is not activating, etc.)

2Configuring your OLT to the platform introduction

2Introduction

3System update training

What Does the Support Not Include?

1Consultation on OLT topics (DBA, T-con, line profile, etc.)

2Configuring Router Board Mikrotik

3Configuring OLT Equipment

4Vlans Configuration

5Configuring remote access on ONUs

6Configuring cards on the OLT

How to Request Support?

1Write in the online chat, specifying the problem

2Be specific in stating the problem or doubt

Note: In case the support is scheduled, please be punctual with the assigned time, we have a maximum tolerance of 10 minutes, if there is no response, we will move on to the next appointment, and you will have to reschedule the support.

Updates

If you want Firmware Update, OLT Release, or initial configuration on your equipment, there is an additional cost to the license, for more information click on Customized support, in case you have any inconvenience with your scheduled appointment, please notify us 20 minutes in advance to reschedule on the same day if possible

Custom Supports

Custom support topics

1Add VLAN

2Internet access to Mikrotik Routers

3Change of Uplink port speed from 1G to 10G

4PPPoE or DHCP Server

5Provide internet access to the OLT

6Add cards

Observations

Support is charged per hour and it starts running when the agent makes a call.
In case you require support for validating the same configuration again, you will be charged for another hour of customized support.
You can request customized support through the online chat by attaching which of the included topics you need to perform, the chat agent will proceed to generate your invoice for payment and will help you schedule the support hour.

Prices

The price of customized support is 60USD per hour.

April 12, 2024, 3:32 p.m. - Visitas: 8648